Future of Web Apps

San Francisco, CA
www.getsatisfaction.com

About: Lane Becker is co-founder and president of Satisfaction Unlimited, a web startup developing "people-powered customer service" -- tools to foster new methods of communication and collaboration between companies and their customers.

Previously, Lane was co-founder of Adaptive Path, a user experience strategy, research, and design consultancy. While with Adaptive Path, Lane ran the consulting business and, as the creator of the New Ventures program, developed strategic partnerships with early-stage startup companies to provide them with long-term support for their product ideation, design, and launch strategies.

Likes parties.

Title President

Organization Satisfaction

Tags design, user experience, customer service, community, finding fault, exposing seams, not sweating the small stuff, destroying your business model, organizational hackery, wondering how many words i can fit into one tag in the crowdvine system wow it looks like you can do a whole bunch hi mom this tag just keeps going and going and going and going and

Organization Tags satisfaction, adaptive path, startup, people power, customer service, user experience

Similar People brian oberkirch, thor muller, eric rodenbeck, tom coates, mahatma ghandi, james k. polk, edith head

Similar Groups adaptive path, satisfaction, the house of windsor, the weather underground

Events Attended sxsw, burning man, etech, foocamp

Upcoming Events "customer service is the new marketing" summit, web 2.0, burning man, vizthink